All of these subprocessors are contractually committed to complying with the GDPR and provide appropriate guarantees (DPA, CCT, certifications…) whether for hosting, email delivery, database management, support, or certain advanced features (SMS, video, payments…).
These providers are divided into two categories:
Subprocessors used by Eventmaker → automatically used as part of the Eventmaker service
Providers used directly by organizers → optional activation that requires a separate contractual relationship with the organizer
1. Subprocessors used by Eventmaker
These providers act to deliver the Eventmaker service.
They are subject to formalized GDPR agreements (DPA or CCT), and their locations are detailed below.
🗄️ Infrastructure & Database
Amazon Web Services (AWS)
Role : Hosting Eventmaker infrastructure
Hosting : Ireland
Guarantee : DPA
Compliance : Certified services and GDPR compliant
MongoDB Atlas
Role : Managed database
Hosting : Ireland (via AWS)
Guarantee : CCT / DPA
Compliance : GDPR-compatible architecture & Privacy Policy
📨 Emailing & Communication
Mailjet
Role : Sending Eventmaker emails (transactional & marketing)
Hosting : Germany & Belgium
Guarantee : DPA
Esendex
Role : Sending SMS
Hosting : Ireland
Guarantee : DPA
Compliance : Public commitment to GDPR compliance
💬 Support & Communication
Intercom (Helpdesk / Chat Support)
Role : Support chat for organizers
Hosting : Netherlands
Guarantee : DPA
Compliance : Clear documentation on GDPR measures
🎥 Video & Webinars
Vonage Video (Webinars, Live video, Visio)
Role : Real-time video infrastructure
Location depending on the event :
Events in Europe → AWS Ireland & Germany
Events in the United States → US servers
Other regions → AWS Ireland & Germany
Guarantee : CCT
🛒 Order Management
Booquable
Role : Management of logistical orders
Hosting : Luxembourg
Guarantee : DPA
Compliance : Privacy policy compliant with GDPR
📁 Internal Project Management
Basecamp
Role : Management of internal Eventmaker projects
Hosting : USA
Guarantee : CCT
🍪 Cookie Banner (optional)
Didomi
Role : Cookie banners when enabled
Hosting : Europe
Guarantee : DPA
Compliance : GDPR & ePrivacy
2. Providers used directly by the organizer
Some features (payments, invoicing, automation) require that you contract directly with the relevant providers.
In those cases, they become your subprocessors, not Eventmaker's.
💳 Payment
Ingenico
Role : Online payments
Hosting : Netherlands
Compliance : payment provider certified and GDPR compliant
Stripe
Role : Online payments
Hosting : Ireland
Compliance : Comprehensive GDPR documentation; DPA available
📄 Invoicing
Zoho
Role : Invoicing (Zoho Invoice / Books)
Hosting : Netherlands + Ireland
Compliance : Public commitment to GDPR compliance
🔗 Automation (optional)
Zapier
Role : Automation & integrations (only on express activation)
Hosting : USA
Guarantee : CCT
Compliance : Supplemental Statement – European Privacy Rights
3. Clear summary
Here is a summary table you can use in your documentation :
📌 Subprocessors used by Eventmaker (automatic)
Provider | Role | Hosting | Guarantee | GDPR |
AWS | Infrastructure | Ireland | DPA | Compliant |
MongoDB Atlas | Database | Ireland | CCT/DPA | Compliant |
Mailjet | Emailing | Germany / Belgium | DPA | Compliant (ISO 27001) |
Crisp | Chat support | Netherlands | DPA | Compliant |
Esendex | SMS | Ireland | DPA | Compliant |
Vonage Video | Webinars & visio | EU / US depending on the event | CCT | Compliant |
Booquable | Orders | Luxembourg | DPA | Compliant |
Basecamp | Project management | USA | CCT | Compliant |
Didomi | Cookies | Europe | DPA | Compliant |
📌 Providers used by organizers (direct activation)
Provider | Role | Hosting | Guarantee | GDPR |
Ingenico | Payment | Netherlands | DPA | Compliant |
Stripe | Payment | Ireland | DPA | Compliant |
Zoho | Invoicing | NL / Ireland | DPA | Compliant |
Zapier | Automation | USA | CCT | Compliant |